CITY VETERINARY FEEDBACK AND COMPLAINTS MECHANISM
| How to send feedback | Accomplish the CA Client Feedback form and drop it in the designated box beside the transaction window of the Office of the City Administrator | ||||
| How feedbacks are processed | The HRMO collects all accomplished feedback form, feedbacks are then evaluated, and identify complaints which requires immediate action or answer. | ||||
| How to file a complaint | Written complaint may be submitted to Mayors Office or proceed directly to City Veterinary Office. Complaint and complainant information must be complete in its details. | ||||
| How complaints are processed | Upon receive of the complaint against CVO or its employee, the office shall initiate investigation for the determination of the probable cause. Answer to the complaint will be submitted to the HRMO for proper action. | ||||
| Contact information of CCB, PCC, ARTA | 1. ARTA: complaints@arta.gov.ph | ||||
| 2. 1-ARTA-2728 | |||||
| 3. PCC: 8888 | |||||
| 4. CCB: 0908-881-6565 | |||||