Office or Division:	Office of the City Social Welfare and Development Officer
Classification:	Simple
Type of Transaction:	G2C
Who may avail:	Resident of City of Malolos of Legal Age
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Barangay Certificate of Indigency		Barangay Hall (Punong Barangay)
2. Personal Letter to the Governor		Client
3. Project Proposal		Client
4. Meralco Bills		Meralco Office
5. Marriage Certificate		Office of the City Civil Registrar/Philippine Statistics Authority
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client needs to submit the required documents.	1. Review the submitted requirements	N/A	5 minutes	OCSWDO Staff
2. Provide needed information	2. Interview of Client	N/A	5 minutes	OCSWDO Staff
3. Wait or the release	3. Preparation of Project Proposal	N/A	10 minutes	OCSWDO Staff
4. Check the documents and receive if no correction	4. Approval and Affixing of Signature 5. Recording and Releasing of Papers	N/A N/A	1 minute 1 minute	Lolita SP. Santos, RSW OCSWDO Staff

Office or Division:	Office of the City Social Welfare and Development Officer
Classification:	Simple
Type of Transaction:	G2C
Who may avail:	All needy and disadvantaged individual/family
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Request Letter addressed to the Office of the City Mayor		Client
Barangay Certificate of Indigency		Barangay Hall (Punong Barangay)
Valid ID		Client
ADDITIONAL DOCUMENTS: MEDICAL ASSISTANCE
Medical Abstract or Medical Certificate (if with illness)		Attending Physician (Hospital)
Updated Doctor’s Prescription with PTR/License number with doctor’s signature (for medicine)		Attending Physician (Hospital)
Hospital bill (hospitalization)		Hospital
Protocol (for dialysis/cancer patients)
Quotation (for confinement)		Attending Physician (Hospital)
Procedure Request (for medical examination)		Attending Physician (Hospital)
Police Report/Copy of Complaints (for court related expenses)		PNP Office
FOR BURIAL ASSISTANCE
Funeral contract		Service provider
Death Certificate		Hospital
EDUCATIONAL ASSISTANCE
Latest Certificate of enrollment/registration		School
Latest School ID		School
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all documentary requirements	1. Check the authenticity of submitted documents	N/A	2 minutes	OCSWDO Staff
2. Provide needed information	2. Interview client/closest relative of client	N/A	5 minutes	OCSWDO Staff
3. Wait for the release of Social Case Study Report/ Assessment	3. Prepare of Social Case Study/ Assessment	N/A	20 minutes	OCSWDO Staff
4. Wait for the release of Social Case Study Report/ Assessment	4. Approval of CSWDO/officer-in- charge	N/A	2 minutes	Lolita SP. Santos, RSW
5. Receive the Social Case Study Report/ Assessment	5. Release Social Case Study Report/ Assessment	N/A	1 minute	OCSWDO Staff

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:	Simple
Type of Transaction:	G2C
Who may avail:	Recovered Drug Dependent
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Court order		Court
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide the court order	1. Conduct Initial Intake	N/A	30 minutes	Social worker
2. Listen to the social as she presents the Aftercare program and contract	2. Presentation of Aftercare program and contract.	N/A	30 minutes	Social worker
3. Regularly report to the social worker on the date scheduled and attend counselling	3. Conduct counselling	N/A	1.5 Hour	Social worker
4. Provide needed documentary requirements to avail services	4. Refer client for other services based on initial assessment and plans	N/A	30 minutes	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:
Who may avail:	Any individual who is in crisis or especially difficult situation
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Referral letter		Social worker (if not resident of Malolos)
2. Barangay Request		Barangay
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the attendance sheet	Conduct initial interview and processing time	N/A	5 minutes	OCSWDO Staff
2. Facilitate queries	Provide intervention regarding the person in crisis or especially difficult situation.	N/A	15-30 minutes	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	G2C
Who may avail:	Any individual who is availing adoption process
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign in the attendance sheet	1. Prepare requirements for adoption	N/A	14 days	Social worker
2. Facilitate queries	2. Process and make a case study (CDCCLAA)	N/A		Social worker
	3. Create a Study Report for child	N/A		Social worker
	4. Home Study Report	N/A		Social worker
	5. Parenting Capability Assessment Report	N/A		Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	G2C
Who may avail:	Minors below 18 and resident of City of Malolos Parents/Guardian of CAR
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1.Case file containing: Details of the case, documents that can serve as basis to determine age: 1.1 Birth Certificate 1.2 Baptismal certificate 1.3 School records 1.4 Travel papers 1.5 Health records		Office of the City Civil Registrar/PSA Church School DFA Health centers/Hospitals/clinic
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Parents will provide necessary documents	1. Pre-screening of documents	N/A	3 minutes	Social worker
2. Appearance of CICL	2. Conduct Intake and Assessment	N/A	1 Hour	Social worker
3. Parents will attend case conference with their representative barangay preferably the BWDO	3. Conduct Case conference with parents/Barangay (BWDO) to discuss intervention program for the child.	N/A	1-2 Hours	Social worker
4. CICL will regularly report to the social worker on the date scheduled	4. Implementation and constant monitoring of the Intervention Program	N/A	30- minutes to 1 hour every session	Social worker
5. CICL will regularly report to the social worker on the date scheduled	5. implementation and monitoring of the disposition program	N/A	1 hour every session	Social worker
6. Child will regularly report to the social worker on the date scheduled	6. Once Intervention program was successfully completed, child will undergo After Care services implemented and monitored by the SW in cooperation with barangay.	N/A		Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	G2C
Who may avail:	Minors below 18 and resident of City of Malolos Parents/Guardian of CICL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Case file containing: Details of the case, documents that can serve as basis to determine age: 1.1 Birth Certificate 1.2 Baptismal certificate 1.3 School records 1.4 Travel papers 1.5 Health records		Office of the City Civil Registrar/PSA Church School DFA Health centers/Hospitals/clinic
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Parents will provide necessary documents	1. Initial intake	N/A	20-25 minutes	Social worker
2. Appearance of CICL	2. Assessment of the CICL’s case and determination of level of Discernment to be submitted to Prosecutor’s Office.	N/A	5-10 days	Social worker
3. CICL will answer Assessment of Discernment Tool	3. Determine if diversion is appropriate; come up with a recommended diversion program to either 1. CSWDO level; 2. Prosecutor's Office Level; 3. Regional Trial Court's Level	N/A	2 days	Social worker
4. CICL together with parents/ guardian will attend case conference	4. Conduct a case conference with the child, and parents to discuss the diversion proceedings and sign the Diversion contract.	N/A	1-2 Hours	Social worker
5. CICL will regularly report to the social worker on the date scheduled	5. Implementation of the Diversion Program (Monitoring of child’s progress, counselling)	N/A	30 minutes-1 hour every session (usually for 6 months)	Social worker
	6. Once Diversion Program is successfully completed, the Social Worker in- charge will submit a Terminal Report on the Diversion Program.	N/A	1-2 Days	Social worker
6. Minors will regularly report to the social worker on the date scheduled	7. CICL will undergo After Care Program and services under the CSWDO in cooperation with barangay.	N/A	1 hour every session	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	C2G
Who may avail:	Victims of VAWC
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Referral letter		Social worker if not resident of Malolos
2. Barangay blotter		Barangay
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide all information needed	1. Conduct intake interview and assess the immediate needs of the victim-survivor such as medical Treatment and temporary shelter. Inform victims of available services	N/A	1-3 hours	Social worker
2 Attend counseling	2. Provide crisis intervention. Conduct therapeutic counselling and facilitate safety and security planning with the client	N/A	1 hour every session	Social Worker
3. Provide needed documentary requirements to avail services	3. Refer client for other services based on initial assessment and plans	N/A	1 Hour	Social worker
4. Inform the SW of the dates of hearings	4. Assists client in court hearings	N/A	1-3 hours every hearing	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	G2C
Who may avail:	Minors below 18 and resident of City of Malolos
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Court order requesting for disposition and home study report on CICL		Court
2. Case file containing: 2.1 Details of the case 2.2 CICL's birth certificate		Office of the City Civil Registrar /PSA
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Parents will provide necessary documents	1. Pre-screening of documents	N/A	5 minutes	Social worker
2. Appearance of CICL	2. Initial Intake/ interview of the CICL	N/A	25 minutes	Social worker
3. CICL has to answer Discernment Tool to determine minor's level of discernment.	3. Social Worker in- charge will assess the child's current situation and determine level of discernment.	N/A	25 minutes	Social worker
	4. Release of final assessment and submit document to the Prosecutor's Office / Municipal Trial Court.	N/A	1 day Preparation assessment 5-10 days to submit the assessment to the Prosecutor's Office / Municipal Trial Court	Social worker

Office or Division:	CSWDO – Social Service Division
Classification:
Type of Transaction:	G2C
Who may avail:	Resident of City of Malolos of legal age
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Barangay Certificate of Indigency		Barangay Hall (Punong Barangay)
2. Certificate of No Property		Office of the City Assessor
3. Certificate of No Business		Business and Licensing Division
4. Valid ID		Government agencies
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client needs to submit the required documents.	1. Review/screening of the submitted requirements	N/A	2 minutes	CSWDO Staff
2. Provide needed information	2. Interview of Client	N/A	5 minutes	CSWDO Staff
3. Wait or the release	3.1 Prepare Certification 3.1. Review and approval of certification	N/A	10 minutes 2 minutes	CSWDO Staff Lolita SP. Santos, RSW
4. Check the documents and receive if no correction	4.Recording and Releasing of certification	N/A	1 minute	CSWDO Staff

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	G2C
Who may avail:	Resident of City of Malolos of legal age
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Court order requesting for disposition and home study report on CICL		Court
2. Case file containing: 2.1 Details of the case 2.2 CICL's birth certificate		Court Office of the City Civil Registrar/PSA
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Parents will provide necessary documents	1. Pre-screening of documents	N/A	3 minutes	Social worker
2. Appearance of CICL	2. Initial Intake/ interview of the CICL	N/A	1 Hour	Social worker
	3. Assess the child's current situation, write a home study report and create disposition.	N/A	1 day	Social worker
	4. Release of Home study report and propose disposition and submit document to Court	N/A	1 day	Social worker
5. CICL will regularly report to the social worker on the date scheduled	5. implementation and monitoring of the disposition program	N/A	1 hour every session	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer – Social Services Division
Classification:
Type of Transaction:	C2G
Who may avail:	PATIENTS/INDIVIDUALS IN DIFFICULT SITUATIONS
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original copy of the following
1. Referral Letter
2. Barangay blotter		Barangay Hall
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide the referral letter/barangay blotter if applicable	1. Conduct Initial Intake	N/A	20 minutes	Social worker
2. Attend counselling	2. Conduct counselling	N/A	1-2 Hours	Social worker
3. Provide needed documentary requirements to avail services	3. Refer client for other services (if necessary)	N/A	30 minutes	Social worker

Office or Division:	Office of the City Social Welfare and Development Officer –Community Affairs Division
Classification:	Simple
Type of Transaction:	C2G
Who may avail:	All qualified persons with disability applicants
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
FOR NEW APPLICANTS
1. Application form		OCSWDO-CAD Office
2. Medical Certificate		Issued by the Specialist Doctor
3. 2 pcs 1x1 picture
4. Barangay Certificate		Barangay Hall (Punong Barangay)
FOR RENEWAL
Application Form		OCSWDO-CAD Office
2 pcs 1x1 picture		Attending Physician (Hospital)
Medical Certificate
Barangay Certificate		Barangay Hall (Punong Barangay)
Old ID & Booklet
CLIENTS STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the Required Documents for Initial Assessment and Verification	1. Receive the Required Documents and Check the Completeness	N/A	3 minutes	CAD Staff
2. Wait for the release of the ID	2. If Qualified, start the processing of PWD ID	N/A	5-10 minutes	CAD Staff
3. Check the ID and receive if no correction	3. Approval and affixing signature of the City Mayor & CSWDO Department Head	N/A	3 minutes	CAD Staff
	4. Release of PWD ID to the Client	N/A	3 minutes	CAD Staff

Office or Division:	Office of the City Social Welfare and Development Officer – Community Affairs Division
Classification:	Simple
Type of Transaction:	Government to Citizen
Who may avail:	All qualified Solo Parent new and renewal applicants
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
FOR NEW APPLICANTS
5. Application form		OCSWDO-CAD Office
6. Death Certificate (if widow)		Issued by the Specialist Doctor
7. Affidavit of Solo Parent (if single/separated)		Notary Law Office
8. Cedula		Office of the City Treasurer
9. ITR/Payslip		BIR/Company HR
10. Barangay Certification		Barangay Hall
11. 2 pcs 1x1 picture
12. Xerox copy of Birth Certificate (children)		Office of the City Civil Registrar/PSA
13. School Certificate/Xerox ID		School
FOR RENEWAL
Application Form		OCSWDO-CAD Office
School Certificate/Xerox ID
Birth certificate/ Pay-slip		PSA/Office of the City Civil Registrar or OCHRMO
Barangay Certificate		Barangay Hall (Punong Barangay)
CLIENT STEPS	AGENCY ACTIONS	FEES	PROCESSING TIME	RESPONSIBLE PERSON
1. Submit the Required Documents for Initial Assessment and Verification	1. Receive the Required Documents and Check the Completeness	N/A	3 minutes	CAD Staff
2. Provide needed information	2. Validation of Solo Parent New Applicants/Renewal	N/A	1-2 days	CAD Staff
	3. If Qualified, prepare the Solo Parent ID	N/A	5-10 minutes per ID	CAD Staff
4. Return on the schedule date of release of ID	4. Approval and affixing signature of the City Mayor & CSWDO Department Head	N/A	3 minutes	City Mayor City Social Welfare and Development Officer
5. Check the ID and receive if no correction	5. Release of Solo Parent ID to the Client	N/A	3 minutes	CAD Staff

OFFICE OR DIVISION:	Office of the City Social Welfare and Development Officer – Population Welfare Division
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	Government to Citizen
WHO MAY AVAIL:	Applicants for Marriage license (18 years old and above)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Duly Accomplished Pre-Marriage Counseling Information Sheet		OCSWDO-Population Welfare Division
2. 1 pc-2x2 Picture of Couple		Any photo studio
CLIENT STEPS	AGENCY ACTIONS	FEES	PROCESSING TIME	RESPONSIBLE PERSON
1. Provide the necessary documents/fil l up PMC Information Sheet	1. Received the documents and check the completeness and authenticity of each document	N/A	10 minutes	CSWDO/Population Welfare Division
2. Provide needed information of the interviewer	2. Interview Applicants and Schedule for PMC Session	N/A	10 minutes	CSWDO/Population Welfare Division
3. Attend PMC session on the date scheduled	3. Conduct PMC session	N/A	3-4 hours	CSWDO/Population Welfare Division
4. Return on the scheduled date of release of certificate	4. Prepared PMC certificate	N/A	5 minutes per certificate	CSWDO/Population Welfare Division
5. Check certificate and receive if no correction	5. Release/ Issuance PMC Certificate	N/A	5 minutes	CSWDO/Population Welfare Division