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GOVPH

VISION AND MISSION

LIST OF SERVICES

OFFICE OF THE CITY MAYOR (OCM)

OFFICE OF THE CITY ADMINISTRATOR (OCAd)

OFFICE OF THE CITY ACCOUNTANT (OCAc)

OFFICE OF THE CITY AGRICULTURIST (OCAg)

OFFICE OF THE CITY ASSESSOR (OCAs)

OFFICE OF THE CITY BUDGET OFFICER (OCBO)

OFFICE OF THE CITY CIVIL REGISTRAR (OCCR)

OCM - DISASTER RISK REDUCTION & MANAGEMENT DIVISION (OCM-DRRM)

OFFICE OF THE CITY ENGINEER (OCE)

OFFICE OF THE CITY ECONOMIC ENTERPRISE MANAGER (OCEEM)

OFFICE OF THE CITY HEALTH OFFICER (OCHO)

OFFICE OF THE CITY PLANNING AND DEVELOPMENT COORDINATOR (OCPDC)

OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICER (OCSWDO)

OFFICE OF THE CITY TREASURER (OCT)

OFFICE OF THE CITY TRAINING, EMPLOYMENT AND COOPERATIVE OFFICER (OCTECO)

OFFICE OF THE CITY VETERINARIAN (OCV)

OFFICE OF THE CITY GENERAL SERVICES OFFICER (OCGSO)

OFFICE OF THE CITY LEGAL OFFICER (OCLO)

OFFICE OF THE CITY HUMAN RESOURCE MANAGEMENT OFFICER (OCHRMO)

OFFICE OF THE SANGGUNIANG PANLUNGSOD

OCM-PUBLIC ORDER AND SAFETY DIVISION/CTMO

OFFICE OF THE CITY HEALTH OFFICER (OCHO)

A. OUT-PATIENT CONSULTATION – ALL AGES

ABOUT THE SERVICE:

The out-patient department is designed for the treatment of out-patients, people with health problems who visit the RHUS / BHS

Service Schedule:

Monday to Friday 8:00 AM to 5:00 PM

9:00AM to 4:00 PM

A.1 OPD FOR NEW PATIENT

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Individuals Seeking Medical
Check List		Office Responsible
None		N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number & provide information for Individual Treatment Record (ITR)	1. Prepare patient’s record	None	5 mins	Frontliner/Admin. Aide Office of the City Health Officer
2. Proceed to the nurse/midwife for risk assessment	2. Conduct risk assessment	None	5 mins	Frontliner/Midwife
3. Proceed to consultation room and submit self for examination	3. Refer to consultations, issuances of prescription & giving follow up instructions	None	30 mins	Doctor
	TOTAL	None	40 mins

A.2 OPD – FOLLOW UP WITH PREVIOUS RECORDS

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	INDIVIDUAL SEEKING MEDICAL
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number and present ITR to OPD personnel.	1. Retrieve of Individual Treatment Record (ITR) and update data	None	3 mins	Admin Aide/ City Health Physician
2. Proceed to the midwife for risk assessment	2. Conduct assessment, interview and vital signs	None	5 mins	Nurse/Midwife & City Health Physician
3. Proceed to the consultation room and submit self for examination	3. Refer for consultations, issuances of prescription and giving follow up instructions	None	22 Mins	City Health Physician
		None	30 Mins

B. PRE-NATAL CARE SERVICES

ABOUT THE SERVICE:

PRE-NATAL CARE SERVICES WOMEN ARE CLOSELY MONITORED FROM FIRST WEEK OF HER CONCEPTION UNTIL THE DATE OF HER DELIVERY. PATIENT WILL UNDERGO HISTORY TAKING. PHYSICAL ASSESSMENT, LABORATORY EXAMINATION, TETANUS TOXOID VACCINATION, GIVING MEDICATION AS NEEDED AND REFERRAL FOR FACILITY DELIVERY

SERVICE SCHEDULE:

MONDAY – FRIDAY 1:00 PM – 5:00 PM

B.1 PRE-NATAL FOR NEW PATIENT

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Pregnant Women
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number and present Individual treatment Record ITR to healthcare worker	1. Prepare patient record, interview patient and assign ITR	None	5 mins	Barangay Health Worker Barangay Health Station
2. Proceed to NURSE/MIDWIFE FOR EXAMINATION	2.1 Assess patient’s vital signs and obstetric history 2.2 Conduct physical examination, fetal heart tone, fundic height 2.3 Conduct consultation/s and prepare appropriate vaccine/s (tetanus toxoid) and medicine/s 2.4 Advise return to follow-up: refer to OB-GYNE and Health Facility for delivery	None None None None	5 mins 10 mins 10 mins 15 mins	Nurse or Midwife Nurse or Midwife Nurse or Midwife Nurse or Midwife Barangay Health Station
	TOTAL	None	45 mins

B.2 PRE-NATAL - FOR FOLLOW UPS WITH PREVIOUS RECORDS

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Pregnant Women
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number and present Individual treatment Record ITR to healthcare worker	1. Retrieve ITR	None	2 mins	Barangay Health Worker Barangay Health Station
2. Proceed to NURSE/MIDWIFE for examination	2.1 Assess patient’s vital signs and obstetric history 2.2 Conduct physical examination, fetal heart tone, fundic height 2.3 Conduct consultation/s and prepare appropriate vaccine/s (tetanus toxoid) and medicine/s 2.4 Advise return to follow-up: refer to OB-GYNE if needed	None None None None	10 mins 10 mins 10 mins 3 mins	Nurse or Midwife Barangay Health Station Nurse or Midwife Barangay Health Station Nurse or Midwife Barangay Health Station Nurse or Midwife Barangay Health Station
	TOTAL	None	35 mins

C. NATIONAL IMMUNIZATION PROGRAM (NIP)

ABOUT THE SERVICE:
ORIGINALLY FOCUSED ON PREVENTING VACCINE – PREVENTABLE DISEASES SUCH AS TUBERCULOSIS, MEASLES, DIPHTHERIA, TETANUS, POLIOMYELITIS AND PNEUMONIA TO ALL 0-59 MONTHS CHILDREN.

SERVICE SCHEDULE:
MONDAY TO FRIDAY – 8:00AM – 5:00PM

C.1 NIP FOR NEW PATIENT

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	CHILDREN 0-59 MONTHS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number and present Individual treatment Record ITR to healthcare worker	1. Record patient’s data, interview and issue immunization card number	None	2 mins	Barangay Health Worker Barangay Health Station
2. Proceed to immunization room	2. Perform assessment and record eligible children according to age and immunization record	None	15 mins	Nurse or Midwife Barangay Health Station
3. Prepare child for immunization and listen to health teaching noting the next immunization schedule	3. Perform immunization to child, provide health teaching and follow-ups schedule for next vaccination	None	23 mins	Nurse or Midwife Barangay Health Station
	TOTAL	None	40 mins

C.2 NIP - FOR FOLLOW UPS WITH PREVIOUS RECORDS

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	CHILDREN 0-59 MONTHS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure queuing number and present Individual treatment Record ITR to healthcare provider	1. Record patient’s data, interview and issue immunization card number	None	2 mins	Barangay Health Worker Barangay Health Station
2. Proceed to immunization room	2. Perform assessment and recording. Identify vaccine eligible children according to age and immunization record	None	10 mins	Nurse or Midwife Barangay Health Station
3. Prepare child for immunization	3. Administer appropriate vaccine, provide health teaching and follow-up schedule for next vaccination	None	18 mins	Nurse or Midwife Barangay Health Station
	TOTAL	None	30 mins

D. TB DOTS (DIRECTLY OBSERVED TREATMENT SHORT COURSE)

ABOUT THE SERVICE:
TB DOTS PROGRAM HAS FIVE ELEMENTS (A) AVAILABILITY OF QUALITY ASSURED SPUTUM MICROSCOPY, (B) UNINTERRUPTED SUPPLY OF ANTI-TB DRUGS, (C) SUPERVISED TREATMENT, (D) PATIENT AND PROGRAM MONITORING,

SERVICE SCHEDULE:
MONDAY TO FRIDAY – 1:00 PM – 5:00 PM

D.1 TB DOTS – CONSULTATION

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	IDENTIFIED TUBERCULOSIS PATIENTS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to nurse for recording and self-examination	1. Receive patient and perform initial assessment. 1.1 Get vital signs. 1.2 Record and prepare referral.	None	10 mins	Nurse Office of the City Health Officer
2. Submit self for examination	2. Conduct consultation and advise patient based on diagnosis.	None	10 mins	City Health Physician Office of the City Health Officer
3. Give Instructions	3. Provide schedule for GeneXpert and give instructions for proper collection of sputum.	None	30 mins	Nurse Office of the City Health Officer
	TOTAL	None	50 mins

D.2 TB DOTS – GeneXpert (New) - DSTB

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	IDENTIFIED TUBERCULOSIS PATIENTS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit sputum specimen to sputum microscopy laboratory	1. Receive and inspect sputum specimen 1.1 Release result	None None	5 mins 10 mins	Nurse Office of the City Health Officer
2. Proceed to OCHO for the result	2. Give result	None	10 mins	Nurse Office of the City Health Officer
3. Consult with nurse	3. Initiate treatment and provide health teachings.	None	5 mins	Nurse Office of the City Health Officer
	TOTAL	None	30 mins

D.3 TB DOTS – DSTB (Follow-up)

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	ENROLLED TUBERCULOSIS PATIENTS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit sputum specimen to sputum microscopy laboratory	1. Receive and inspect sputum and give instruction to the patient 1.1 Smear and stain the specimen 1.2 Examine specimen under microscope 1.3 Prepare result	None None None None	20 mins 10 mins 10 mins 5 mins	Smearer – RMT Gene Expert Office of the City Health Officer Smearer Office of the City Health Officer Smearer Office of the City Health Officer Smearer Office of the City Health Officer
2. Follow-up result at OCHO	2. Initiation of medicine	None	10 mins	Nurse Office of the City Health Officer
3. Issuance of medicine	3. Conduct continuous weekly distribution of medications for succeeding periods of medication	None	5 mins	Nurse or Midwife Barangay Health Station
	TOTAL	None	1 Hour

D.4 TB DOTS (Directly Observed Treatment Short Course) / TB Preventive Treatment

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	ENROLLED TUBERCULOSIS PATIENTS
Check List	Office Responsible
None	N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present PPD request to TB DOTS Clinic	1. Validate request and proper initial assessment 1.1 Record and provide instruction, refer to CHO 1.2 Administer PPD and advice client when to come back for reading.	None None None	15 mins 5 mins 10 mins	Midwife Office of the City Health Officer Midwife Office of the City Health Officer Nurse Office of the City Health Officer
2. Proceed to OCHO for the result	2. Read the result of PPD 2.1 If positive, submit patient for treatment and instructions. 2.3 If negative, submit patient for Isoniazid Preventive Therapy per doctor’s order.	None None None	10 mins 30 mins 30 mins	Nurse Office of the City Health Officer Nurse or Midwife Barangay Health Station Nurse of Midwife Barangay Health Station
	TOTAL	None	1 Hour and 40 mins

E. DENTAL SERVICES

THE ORAL HEALTH PROGRAM IS AN ESSENTIAL COMPONENT OF THE FAMILY HEALTH PROGRAM WITH MATERNAL AND CHILD CARE, NUTRITION, REPRODUCTIVE HEALTH AND COMMUNICABLE DISEASE PREVENTION AND CONTROL. THIS SERVICE INSURES THE TIMELY DELIVERY AND INTENSIVE PROMOTION OF BASIC ORAL HEALTH CARE (CURATIVE AND PREVENTIVE) SERVICES TO THE PEOPLE OF MALOLOS.

PROVISION OF ORAL HEALTH CARE

ORAL EXAMINATION

DENTAL FILLING

TOPICAL FLUORIDE VARNISH APPLICATION

ORAL PROPHYLAXIS

TOOTH EXTRACTION

SCHEDULE/AVAILABILITY OF SERVICE: MONDAY TO FRIDAY 8:00 AM – 5:00 PM

OFFICE/DIVISION:	Office of the City Health Officer- Dental Division
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	INDIVIDUALS SEEKING BASIC ORAL HEALTH CARE
Check List		Office Responsible
1. Patient Schedule List		Office of the City Health Officer
2. Individual Treatment Record		Rural Health Units
3. Mother and Child Book
4. Prescription Pad
Step		Activity	Duration	Person In charge	Payment	Form
1	Confirm/Check name on Patient’s list	Retrieve Record old Prepared individual treatment record	5 mins	Dental Aide	None	Patient’s List ITR
2		Interview patient and take vital signs	5 mins	Dentist Dental Aide	None	ITR Mother and Child Book
3		Complete and thorough Oral Examination	10 mins	Dentist	None
4		Prepare the Instruments	2 mins	Dentist Dental Aide	None
5		Operational Procedure	5 to 15 mins (Tooth Extraction) 30 mins to 1 hour (Oral Prophylaxis and Dental Filling)	Dentist	None
6		Prescribe medicine Final Instruction	5 mins	Dentist	None
7	Present Prescription	Dispense medicine and reiterate instruction	5 mins	Dental Aide	None	Prescription Pad
			END OF TRANSACTION

F. NUTRITION CONSULTATION AND DIET COUNSELLING

SERVICES OFFERED:

1. NUTRITION CONSULTATION AND DIET COUNSELLING

2. NUTRITIONAL STATUS ASSESSEMENT

a. WEIGHT

b. HEIGHT

c. BODY MASS INDEX

3. CITY NUTRITION PROFILE INFORMATION AND DATABASE

SCHEDULE AND AVAILABILITY OF SERVICES:

● MONDAY TO FRIDAY (8:00 AM – 5:00 PM)

OFFICE/DIVISION:	Office of the City Health Officer-Nutrition Division
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Patient/Client
STEP	CLIENT	Activity	Duration	Person-In-charge	Fees to be paid	Form
1		INTERVIEW PATIENT/CLIENT	5 MINUTES	NUTRITION STAFF	NONE	NONE
2		DETERMINE PATIENT’S WEIGHT, HEIGHT AND BODY MASS INDEX	3 MINUTES	NUTRITION STAFF	NONE	NONE
3		DISCUSS AND EXPLAIN THE RESULTS TO THE PATIENT.	5 MINUTES	NUTRITION STAFF	NONE	NONE
4		PROVIDE RELEVANT INFORMATION IN ALLEVIATING THE PATIENT’S CONDITION. IF NECESSARY, REFER TO A PHYSICIAN	10 MINUTES	NUTRITION STAFF	NONE	NONE
			END OF TRANSACTION

G. ISSUANCE OF HEALTH CARE CERTIFICATES AND SANITARY PERMITS IN COMPLIANCE WITH P.D. 856

The Code on Sanitation of the Philippines

OFFICE/DIVISION:	Office of the City Health Officer- Sanitation Division
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	New and Renewal
WHO MAY AVAIL:	All Business Establishments/Clients
CHECKLIST REQUIREMENTS	OFFICE//DIVISION RESPONSIBLE
Health Certificate (Food) a. Chest Xray Result b. 2 pcs. 1x1 ID. Picture with white background	Environmental Health and Sanitation Division Office of the City Health Officer
Health Certificate (Non-Food) 1.Chest Xray Result b.2 pcs. 1x1 ID picture with white background	Environmental Health and Sanitation Division Office of the City Health Officer
Sanitary Permit (New – Food & Non-Food Est.) a. Sanitation Inspection Form b. Application of Business Permit c. Health Certificate Requirements d. Payment Receipts (Sanitary Permit)	Environmental Health and Sanitation Division Office of the City Health Officer
Sanitary Permit (Renewal – Food & Non-Food Est.) a. Application of Business Permit b. Health Certificate Requirements c. Pay ment Receipt (Sanitary Permit)	Environmental Health and Sanitation Division Office of the City Health Officer
CLIENTS STEPS	ACTIVITY	FEES TO BE PAID	DURATION	PERSON RESPONSIBLE
1.Submission of Health Certificates	1.1 Assessment of Laboratory requirements Submitted for Health Certificate 1.2 Preparation of Health Certificates to be issued 1.3 Approval & Signing of Health Certificates 1.4 Releasing of Health Certificates	1.2 None 1.3 None 1.4 None	1.1 5-10 seconds 1.2 40-50 seconds 1.3 1 minute 1.4 30 seconds	1.1 City Sanitation Inspectors 1.2 City Sanitation Inspectors 1.3 City Health Officer 1.4 OCHO Secretary, EH & Sanitation Staff
(New) 1.Filling up Sanitary Inspection Form 2. Submission of Sanitary Permit Requirements	1.1 Assessment of Sanitary Inspection Form 1.2 Inspection of Business Establishment 2.1 Assessment of Requirements and payment receipt for Sanitary Permit 2.2 Incomplete requirements Recommendation & Compliance should be done 2.3 If complete Preparation of Sanitary Permit to be issued 2.4 Approval & Signing of Sanitary Permit 2.5 Releasing of Sanitary Permit	1.1 None 1.2 None 2.1 Php100.00 2.2 None 2.3 None 2.4 NONE 2.5 None	1.1 1-2 minutes 1.2 1 hour 2.1 2-3 minutes 2.2 1 minute 2.3 1-2 minutes 2.4 2-3 minutes 2.5 None	1.1 City Sanitation Inspectors 1.2 City Sanitation Inspectors 2.1 City Sanitation Inspector 2.2 City Sanitation Inspectors & Client 2.3 City Sanitation Inspectors 2.4 City Health Officer 2.5 OCHO Secretary, EH & Sanitation Staff

H. DEATH CERTIFICATE

The City Health Office brings to the people the needed services in processing death certificates and permits needed by the constituents of the City of Malolos.

Provisions for Filing Death Certificates:

● Burial Permit

● Transfer of Cadaver Permit

● Cremation Permit

● Exhumation Permit

● Burial of Bones Permit

● Burial of Ashes Permit

● Transfer of Bone Permit

● Transfer of Ashes Permit

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

OFFICE/DIVISION:	Office of the City Health Officer- Administrative Services
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Client
Check List		Office Responsible
1. Death Certificate
2. Other Requirements: ● Transfer of Cadaver Permit from other Municipality/City (if the place of death is not in the City of Malolos)
STEP		Activity	Duration	Person-In-charge	Fees to be paid	Form
1	Interview	Interview the relatives of the deceased.	7 mins	Admin Aide	None
2	Requirements	Coordinate with the Funeral Service required prior to burial, cremation, and other permits.	5 mins	Admin Aide	None	Death Certificate
3	Evaluation	Evaluate death certificate to examine for other deficiencies	2 mins	Admin Aide	None
4	Permit	Preparation and Issuance of permit/s	3 mins	Admin Aide	None	Permit

I. LABORATORY SERVICE FLOW OF ACTIVITIES

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:	Residents only
Check List	Office Responsible
STEP		Activity	Duration	Person-In-charge	Fees to be paid	Form
1	PRESENT LABORATORY Request	Ask for laboratory request	5 mins	Laboratory Staff (Support)	None
2	Patient Information	Encoding of Patient Information	5 mins	Laboratory Aide/Encoder	None	Patient Information Form
3	Wait for encoding of information	Verification of patient’s information thru/laboratory information system	5 mins	Laboratory Staff/Medical Technologist	None
4	Specimen Collection	Receive and label specimen/blood extraction	5 – 10 mins	Laboratory Aide/Medical Technologist	None
5	Validation of Specimen	Validate Specimen	5 mins	Medical Technologist	None
6	Processing	Processing of Specimen	30 mins – 1 hour	Medical Technologist	None
7	Recording	Recording of Laboratory results	5 mins	Laboratory Staff	None	Laboratory Logbook
8	Encoding	Encoding of Laboratory results	5 mins	Medical Technologist	None
9	Validation of results	Double checking of all laboratory results	5 – 10 mins	Medical Technologist	None
10	Acquisition of laboratory results	Issuance of laboratory results thru email to respective RHUs	5 mins	Medical Technologist	None

J. AMBULANCE SERVICE

SCHEDULE: 24/7

OFFICE/DIVISION:	Office of the City Health Officer-Ambulance Service
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:
Check List	Office Responsible
STEP		Activity	Duration	Person-In-charge	Fees to be paid	Form
1	Scheduling	Assessment & interview of Patient of relatives	5 mins	Nurse on duty	None	Logbook
2	Endorsement	Endorsing to Drivers on duty	5 mins	Nurse on duty	None
3	Follow up & update	Calling on patient or relative if they reached their destination (hospital/home) safely	5 mins	Nurse on duty	None
4	Recording / Documentation	Documentation of the conduction	5 mins	Nurse on duty	None	Logbook
		EMERGENCY
1	Attending emergency calls	Gathering information needed	3 mins	Nurse on duty	None
2	Responding to emergency and hospital coordination	Giving first aid and take appropriate actions of patient’s need	5 mins	Nurse on duty	None
3	Documentation and recording	Documentation of conduction	5 mins	Nurse on duty		Logbook

K. MALOLOS ANIMAL BITE CENTER

Schedule: Monday to Friday 9:00 AM to 5:00 PM

OFFICE/DIVISION:	Office of the City Health Officer
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	G2C – Government to Citizen
WHO MAY AVAIL:
Check List		Office Responsible
1. ITR		Malolos Animal Bite Treatment Center
2. Rabies Vaccination Card
3. Prescription Pad
4. PER Form
5. Defaulter Logbook
STEP		Activity	Duration	Person-In-charge	Fees to be paid	Form
1	Registration	Staff will fill out the patient’s Individual Treatment Records and validate the contact number for tracking purposes.	5 mins	MABTC Staff	None	MABTC form
2	Dis infection	Washing and cleaning of wound is done if the wound is not yet washed.	10 – 12 mins	MABTC Staff	None
3	Vital Signs	Blood pressure, temperature, weight	10 mins	MABTC Staff	None
4	Assessment	Through physical assessment and health history. The categorization of bite and treatment based on DOH	10 – 15 mins	Doctor/nurse	None	MABTC form
5	Health Education	Health Education on rabies prevention and control, responsible pet ownership	10 – 12 mins	Nurse	None	IEC materials
6	Vaccination	Vaccination of Prep, PEP, Booster, ATS, toxoid, TCV, RIG, depending on the categorization	10 mins	Doctor/Nurse	None	Vaccination Card
7	Encoding	● accomplishment on tracking logbook ● daily monitoring of RER (Rabies Exposure Registry) must be done Daily monitoring of RER (Rabies Exposure Registry) must be done by the assigned NOD	10-15 mins	MABTC Staff	None	RER logbook Defaulter logbook