Citizen Charter Page | City Government of Malolos

I. Mandate:

1. To exercise general supervision and control over all programs, projects, services, and activities of the City Government;
2. To enforce all laws and ordinances relative to the governance of the City and in the exercise of the appropriate corporate powers;
3. To initiate and maximize the generation of resources and revenues, and apply the same to the implementation of development; and,
4. To ensure the delivery of basic services and provision of adequate facilities as provided for under Section 17 of Local Government Code of 1991.

II. Vision:

Philippines’ premiere historical city of skilled, intellectual, disciplined, God-loving and empowered citizens with better quality of life embracing global challenges under a dynamic leadership.

III. Mission:

1. To empower the citizenry thru economic self-sufficiency by providing global standard and employable technical education and skills development trainings; 2. To uplift the living conditions of the distressed and disadvantaged individuals, families and communities by providing prompt and appropriate social intervention;

3. To build a resilient community adapting to the changing environment;

4. To ensure quality infrastructure, sustainable agriculture and fishery, tourism, arts and culture and employment.

5. To maximize income generation through proper management of logistics both human and material resources, well-defined urban planning and the 4 formulation of programs and policies that will ensure the effective delivery of services.

6. To enhance competencies, structures and systems for effective and efficient service delivery.

IV. Service Pledge:

Panunumpa ng Lingkod Bayan

Akoý isang lingkod-bayan
Katungkulan ko ang maglingkod nang buong katapatan at kahusayan at makatulong
sa katatagan at kaunlaran ng aking bayan
Sisikapin kong patuloy na maragdagan ang aking kaalaman
Magiging bahagi ako ng kaayusan at kapayapaan sa pamahalaan. Susunod at
tutulong ako sa pagpapatupad ng mga umiiral na batas at alituntunn nang
walang kinikilingan.
Isasaalang-alang ko ang interes ng nakararami bago ang pansarili kong kapakanan.
Isusulong ko ang mga pogramang mag-aangat sa antas ng kabuhayan ng
mamamayan. Aktibo akong makikibahagi sa mga dakilang layunin sa lipunan.
Hindi ako magiging bahagi at isisiwalat ko ang anumang katiwalian na makakaabot
sa aking kaalaman.
Gagawin kong kapaki-pakinabang ang bawat sandal. Sa lahat ng panahon sisikapn
kong makatugon sa mga hamon sa lingkod bayan.
Ang lahat ng ito para sa ating Dakilang Lumikha at sa ating bayan.
Kasihan nawa ako ng Maykapal